1. Booking Fee
A non-refundable booking fee of £140 is required to secure an appointment.
The booking fee covers administration, scheduling, travel arrangements and allocation of technician time.
The booking fee is deducted from the final invoice unless otherwise agreed.
The remaining balance must be paid immediately upon completion of the work.
Failure to pay the outstanding balance may result in additional recovery costs and legal action.
2. Cancellations
Appointments cancelled with less than 24 hours' notice may result in the loss of the booking fee.
Failure to attend the appointment or provide vehicle access at the agreed time will result in the booking fee being retained.
3. Warranty – Mechanical & Electrical Repairs
BMC Car Care Services provides a workmanship warranty of up to 6 months from the date of repair.
The warranty covers defects arising directly from the workmanship carried out by BMC Car Care Services.
The warranty does not cover:
- Normal wear and tear
- Pre-existing faults
- Corrosion
- Customer-supplied parts
- Parts failure unrelated to our workmanship
- Damage caused by misuse, neglect, accident or third-party repairs
4. Warranty – ECU Remapping
BMC Car Care Services provides a software warranty of up to 12 months on ECU remapping services.
The warranty applies solely to the software calibration supplied by BMC Car Care Services.
If a software-related issue occurs, we will restore or correct the calibration free of charge.
The warranty does not cover:
- Mechanical failures
- Engine failures
- Turbocharger failures
- Clutch failures
- Gearbox failures
- DPF, EGR, AdBlue or emissions-related failures
- Fuel system failures
- Any component subject to increased wear due to performance modifications
5. Performance Tuning Disclaimer
The customer acknowledges that performance tuning, ECU remapping, Stage 1, Stage 2, Stage 3 or any performance modification may increase stress on engine, transmission, drivetrain and associated vehicle components.
While our calibrations are developed within what we consider safe operating limits, BMC Car Care Services accepts no liability for mechanical, electrical or component failures occurring before, during or after tuning.
The customer accepts all risks associated with performance modifications.
Any estimates of power, torque, fuel economy or performance improvements are provided for guidance only and are not guaranteed.
6. Customer Responsibility
The customer confirms that the vehicle is in good mechanical condition before any tuning work is carried out.
BMC Car Care Services reserves the right to refuse tuning work on vehicles showing signs of mechanical defects, excessive wear or existing faults.
The customer must ensure that a suitable parking space is available for the technician, located directly next to the vehicle or as close as reasonably possible. Where parking charges apply, the customer is responsible for arranging and covering the cost of parking.
The customer is also responsible for ensuring that vehicle access is permitted at the appointment location and time. If the location is situated on a road with restricted access, permit requirements, congestion restrictions, or access prohibited during certain hours, it is the customer's responsibility to inform BMC Car Care Services in advance and obtain any necessary permissions. Any parking fines, penalty charges, access restriction penalties, or related enforcement costs incurred as a result of the customer's failure to provide suitable access or parking arrangements shall be the sole responsibility of the customer.
7. Limitation of Liability
To the maximum extent permitted by law, BMC Car Care Services shall not be liable for indirect, consequential or financial losses including loss of earnings, loss of use of vehicle, loss of business or recovery costs.
8. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.